Geewealth Online Shop does not engage in logistics, delivery or shipping. However, there are some logistics companies that partner with us to dispatch products from sellers/vendors to buyers/customers and the payment for the delivery is determined by both buyer and seller.
For a dispatch within Lagos, some bikers dispatch between 1,000NGN to 5,000NGN base on some factors such as size, weight, distance etc.
For delivery outside Lagos, seller or buy can use any of the popular logistic companies.
Who Caters for Shipping/Delivery Fee?
Some sellers/vendors offer some products at free delivery/shipping as they have factored in the delivery fees into the total cost of the product, while for some, the delivery cost is shared. Whichever form it will take, seller should determine this and ensure that it reflects on the product published, perhaps, in the description or other sections.
Time frame for product delivery/shipping
For delivery within Lagos, delivery timeframe is 1 to 3 working days,
For delivery within any part of Nigeria, delivery time is 3 to 10 working days and
For international shipping, it takes 1 – 6 weeks.
Delay in Delivery/Shipping
In a case where a buyer/customer doesn’t receive product within the stipulated timeframe, he or she should contact the seller/vendor to know the reason for delay of delivery, or notify us.
It is required for every vendor to pay a commission of 12% on every sale. See the breakdown below:
To make this flexible for vendors, vendors should add 12% to the original price of their products before publishing.
Vendors/sellers are advised to use any of these methods to settle delivery/shipping charge:
Share the delivery charge if not free, or make buyer pay for delivery when product is delivered or Factoring delivery/shipping charge into the total cost of the product (if product is to be sold within a town or city). This communication should be clear between both parties.
Vendor are however advised to make their products very affordable as much as possible so as to get higher demand.
VENDOR REQUESTING WITHDRAWAL
Vendors would be able allowed to make withdrawal of money paid by customer for a product only after the customer has received and accepted the product sold and mark or confirm to us that transaction is completed.
Benefit to Vendor/Seller: This regulation is to ensure that both customer and vendor’s interests are protected in the sense that vendor will get paid for the product by customer/buyer right into vendor’s e-wallet on Geewealth Shop since we do not advocate payment on delivery.
Benefit to Customer/Buyer: This regulation further assures customers of 100% money back guarantee if anything goes wrong.
We hope it doesn't happen, but there may be an unfortunate occasion when something doesn't go quite right with your order from Geewealth. The item you get may be missing parts, not work properly, or be defective in some other way. You may get the wrong item, or your order may not arrive at all. Fortunately, Geewealth realizes that mistakes do happen sometimes, and so we've put a system in place to help you work with sellers/vendors to reach a reasonable arrangement for returning, replacing, or refunding an item.
Some Geewealth sellers/vendors usually set their own return policies, so you will have to deal directly with them to work out returns, replacements, or refunds, however, any vendor policy that’s contrary to the store policy is outrightly nullified by the store policy which would be used for dispute resolution. If you can't reach an agreement with a seller, you can ask Geewealth to intervene, and we'll make a judgment based on the evidence provided.
Please inform us at Geewealth within 3 days with clear photos or video if you receive defective product or a product with problem. We can make vendor offer discount or full refund or replacement after confirm problem. Vendor bears return cost within 500NGN - 1000NGN while higher cost is shared between the vendor and the customer.
After a customer/buyer accepts a package within 1 to 2 weeks, if product develops problem, customer can get free maintenance or replace or may have to pay a considerable fee for maintenance or replacement only if it is being investigated and proven that the problem developed is not a result of mishandling or misuse by customer/buyer. If free maintenance or replacement, Customer bear two way shipping/delivery cost.
Refund time: We will accept your application very quickly and arrange refund to you within 5-18 working days where necessary.
The following items are not eligible for return:
Note: Geewealth offers a 3 day return window for return of items that meet the requirements.
Instructions for Return:
Please note: In the absence of a Manufacturer's Warranty, vendor/seller will be responsible for the cost of repair, replacement while the customer takes the responsibility of returning/shipping cost.
There are no inquiries yet.