Employment Type
Full-time
Industry
Information Technology
Job Location
Lagos, Lagos, Nigeria
Base Salary
₦Very Attractive
Date posted
July 1, 2021
Position title
Customer Support Specialist at Tek-Experts
Description

Customer Support Specialist at Tek-Experts




We're growing rapidly. Would you like to join us?
Do you love delivering great customer service?
Have you worked in an environment where you support subscription sales or bill payment processes?




Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.




What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family





About the role...
Due to expansion, we are hiring several Customer Service Representative in our Billing and Subscription team.

What you’ll be doing




  • First point of contact with the customer to support their query.
  • Compile and analyze customer requirements to give the best advice and resolve their query.
  • Take, own and close the customer support requests as assigned, seeking support where required.
  • Fully document every query, including all resolution steps to ensure  documentation best practices.



What you'll need




  • Customer service experience– A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills. Subscription and billing experience is a real advantage.
  • Strong relationship management– A collaborative nature and act as a technical advisor to customers wishing to upgrade.
  • Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills.
  • Adaptability – Able to work independently and part of a team bringing in experts when needed
  • Microsoft Office skills- knowledge of Excel will be helpful.






Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.




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