Locations: 4 Madeira Road, Off Shehu Shagari Road Maitama, Abuja, Abuja, FCT, North Central Region, NG
Apply Before: 02/17/2022, 11:59 PM
Degree Level: Bachelor's Degree
Job Schedule: Full time
Job Description
Reports To: Manager NES Regional (North)
Division: Networks
Description
Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
Manage activities of CSEs and ensure smooth operations in the region
Act as high-level support for resolution and closure of critical service performance issues.
Problem management to eliminate repetitive failures and guarantee QoS
Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management)
Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
Govern ATP process and ensure all changes on enterprise network are captured on the database.
Provide business intelligence using data analytics from field, vendor, and Performance reports.
Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
Review and verify all proforma invoices submitted by vendors/Towerco
Co-ordinate regional change request management and provide relevant information to all stakeholders.
Education:
First degree in Engineering or Science related discipline
Numerical/data analysis skills
Experience:
3-7 years of experience which includes;
Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field
Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
Good knowledge of IP and data networks, and performance KPIs
About Us
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
